The following is the process for filing a complaint against a NMEDA member. If you have any questions with regard to the process, please feel free to contact the NMEDA office.
Complainant submits a written complaint.
NMEDA receives the complaint and within 7 days will send a confirmation letter to the complaintant. Within 2-3 days the complaint is forwarded to the Mediation Committee.
The chairperson of the Committee, or his designee on the Committee, will then contact both the complainant and the dealer to obtain a greater understanding of the circumstances and to be certain that legal action has not been initiated. Information obtained from these discussions will also be faxed to the Committee.
A meeting date and time will be set to review the case.
The Mediation Committee works with all parties involved to determine an equitable settlement. At this point, the Mediation Committee will notify all parties of the next steps in the process. These include mandating sanctions against the NMEDA member(s), if necessary. If, in the sole opinion of the Mediation Committee, an equitable settlement cannot be reached this will constitute an "unresolved dispute".
In the event of an unresolved dispute, a permanent file of events will be kept at NMEDA headquarters, and the Mediation Committee must put in writing why the case was considered unresolved, and what actions the member must take in order for it to be resolved.
To begin the process, please download the mediation form and submit it to the NMEDA office.
