The level of service and the warranty you receive are substantial factors in what you get for your money. Consider the following questions when making your choices:
1. Where is the Service Location? - If you buy from a dealer in your local market your service location is usually the same as the sales location. If you purchase from an on-line retailer or personal individual, finding a service location can be difficult. Many dealers won't service equipment brands that they do not offer.
2. Is after-hours service available? With your special needs and your dependence on your adaptive vehicle considered, a system malfunction can be a huge issue. In many cases having access to technicians after normal business hours can be of tremendous value to you. NMEDA QAP dealers provide 24 hour after hours answering service.
3. Can you get the adaptive equipment serviced/repaired when on vacation? - Buying nationally known brands that are distributed via a dealer network plays a large role in this. As stated before, dealers usually don't service products they don't offer. Buying nationally known products that are sold through dealers greatly increases the chances of finding an appropriate service location across the U.S and Canada.
4. What are the terms of the warranties? - All adaptive equipment and modifications should come with a warranty. Like vehicle warranties, warranties for adaptive vehicles and equipment vary in terms and coverage. Some warranties only cover parts and others cover parts and labor. Always require the dealer to provide you with the written terms of all warranties during the sales process. Extended warranties should also be considered. Repairs to adaptive equipment can be very expensive and warranties can help lower the lifetime operating costs of the equipment.
